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Cloud Phone Systems

Solve your communication challenges with reliable, scalable cloud phone solutions. We offer a comprehensive suite of features to improve collaboration, enhance customer service, and boost your bottom line.

Modern Communication Solutions for Today's Business

Are you seeking a cost-effective solution that delivers creative and reliable communication options for your employees and customers? Procision’s cloud phone systems provide seamless connectivity regardless of location, helping your business stay connected while reducing costs.

Regardless of your staff size, having a central point of contact is essential. Yet traditional desk phones limit mobility, and using personal mobile phones creates distractions. Our cloud phone systems solve these challenges by delivering a professional communication experience anywhere.

What Are Cloud Phone Systems?

Cloud phone systems are powered by Voice Over Internet Protocol (VoIP) technology and use cloud-based servers to store pertinent data and information. These systems work by breaking your voice into digital packets and sending them using internet protocol, similar to apps like Skype but with connections to real phone numbers and the traditional telephone network.

Unlike on-premise solutions that require expensive hardware, cloud phone systems store information like system automation preferences, contact lists, and employee voice messages in the cloud. This significantly reduces the need for businesses to invest in costly hardware and software.

How Do Cloud Phone Systems Work During Internet Disruptions?

If your internet connection goes down, cloud phone systems have built-in redundancy and failover mechanisms to maintain communication:

  • Call forwarding automatically redirects calls to mobile phones or other designated numbers
  • Mobile network alternatives allow access via 4G/5G when wired connections fail
  • Multiple server hosting ensures if one server has issues, backup servers take over
  • Optional analog backup connections can be installed for critical business needs

Cloud PBX providers typically maintain numerous data centers to protect services against single failure points, ensuring continuous voice services even if one server goes down or a connection is lost.

Device connected to a server, representing a cloud based phone system in Australia

Our Unique Edge in Cloud Phone Solutions

As a 3CX Preferred Partner with Certified Technicians, we offer expert service and support.

Flexible connectivity

across desk phones, mobile apps, PCs, Macs, and web browsers, allowing your team to communicate through their preferred devices

Seamless remote work support

enabling your team to make and receive business calls from anywhere with an internet connection

Significant cost savings

Reduce costs by 30-50% compared to traditional phone systems

Scale with ease

Grow your system without requiring additional physical infrastructure

Benefit from expert setup

Our certified technicians provide professional installation and comprehensive training

Maintain business continuity

Built-in redundancy and failover options keep communications running during disruptions

Icons representing features of cloud phone systems, with a cloud graphic in the center

Key Features of Our Cloud Phone Systems

Our cloud phone systems are packed with features to boost your communication efficiency and security. We focus on providing a seamless and professional experience for your team and your customers.

  • Auto-attendant: Professionally route calls.
  • Voicemail-to-email: Get quick message access.
  • Call analytics: Track performance.
  • Video conferencing: Enable face-to-face meetings.
  • Mobile applications: Provide on-the-go access.
  • Enhanced security: Call encryption and data protection.
  • CRM integration: Streamline customer management.
  • Call recording: Use for training and quality assurance.

Types of Cloud Phone Systems We Offer

Types of Managed IT Services We Offer

Perfect for small businesses, this cloud-based service is quick and easy to set up with minimal maintenance required. All equipment and software are hosted by an external vendor who manages the system.

On-premise VoIP Phone Systems

It is ideal for larger organizations with resources to manage and maintain the system or companies preferring complete control over their data. This system is installed and maintained by an in-house IT team or vendor.

Cloud PBX Phone System

This system makes internal and external calls using the internet instead of a hardwired landline phone system. All data is stored on a cloud-based server, providing flexibility and scalability.

Enhanced Solutions for Advanced Needs

If you need to supercharge your Phone System and have a need for some serious Call Centre analytics, sharper Dashboards, Wrap-Up Codes and more, then you will enjoy the power of VoIP Tools for 3CX. This Add-On comes with over 30 Tools to put wings on your 3CX. As a VoIP Tools Partner, we can help you to harness the 3CX Engine, and ramp up your Call Centre.

Ready to Transform Your Business Communication?

It’s surprisingly easy to transition to a cloud-based phone system. Our team will assess your business needs and provide a solution that suits you now while catering to future growth.

As a 3CX Preferred Partner, our certified technicians have extensive product knowledge and the ability to adequately train your staff on using the system.